Our highly experienced consultants are URAC, and NCQA-trained registered nurses with more than 100 years of work experience as actual accreditation reviewers and another 115+ years of consulting experience directly related to the accreditation standards. Having had the pleasure to guide nearly 100 companies through the URAC, and NCQA accreditation processes, PSN can help your organization reach successful accreditation or re-accreditation. Please Contact Us to discuss how PSN can assist your organization.


Sheronica, MSHA, has over 12 years of diversified experience in healthcare quality. Her areas of expertise include quality improvement, regulatory compliance, accreditation and certification preparation, process improvement, corporate education & training, project management, publication review, and operational success. Sheronica worked internally for the National Committee for Quality Assurance (NCQA) for eight years serving as an Accreditation Manager, Administrative Surveyor, Executive Reviewer (ER), Incorporation of Comment Reviewer (IOC), Publication Reviewer, and Adjunct Education Faculty. Her standards & guidelines expertise include: Health Plan...
Read more



Cindy has over 30 years of experience in healthcare, with the past 20 years assisting healthcare organizations in accreditations (Joint Commission, NCQA, URAC, AAAHC) and more. She has expansive healthcare career has its roots in Florida where, in the late 1990’s, as a certified trauma RN, she built a business as CEO of World –Wide Air Ambulance Company which offered two Lear jets and one twin engine Cessna for both acute and chronic Medi-vac. Her subsequent employment with home agencies,...
Read more



Bonnie has significant experience developing sustainable, contemporary, value-based Medical and Quality Management programs.  Bonnie’s leadership, development, and management skills, while working with Kaiser Permanente, Blue Cross Blue Shield Association, and United Health Care, have led to nationally recognized programs.  Her skills include program evaluation and assessment, vision statements, goal setting, and producing professional evidence-based presentations with research and evaluation methods.  Bonnie has assisted major health plans seeking NCQA and URAC accreditation.  Most recently,...
Read more


Karen is a Quality Improvement Professional with over 20 years of experience in quality improvement, accreditation, care management and compliance in health settings that include acute care, ambulatory care, home health care, managed care and care management programs.  Karen worked in the managed care division of a national health services organization for over 16 years in progressively increasing leadership roles that included Healthcare Center Manager, Project Manager and Director of Quality Improvement.  As the Director of Quality Improvement, Karen was...
Read more


Carolyn has 30+ years of healthcare management, quality management, credentialing and consulting experience encompassing work with health plans, IROs, short and long term acute care hospitals, rehabilitation facilities, and accreditation surveys.  She has assisted clients, including start up health plans and hospitals, with 55 applications and surveys for URAC, Joint Commission, HFAP, CARF, Medicare, NCQA, and various state surveys; all of which successfully achieved accreditation. Carolyn’s ability to simplify the interpretation of regulations and standards for client staff...
Read more



Jean has over 20 years experience working as a Senior Executive in managed care. Her areas of expertise include quality improvement, regulatory compliance, new business development, process improvement and accreditation preparation. Jean has been an NCQA Administrative Surveyor since February, 2009 and currently performs surveys for NCQA including Health Plan (HP), Managed Behavioral Health Organization (MBHO), Multicultural Health Care (MHC), Physician Organization Certification (POC) and Patient Centered Medical Home (PCMH). She holds a Certified Content Expert (CCE) Certification for PCMH and...
Read more



Courtney has more than 15 years of experience in the health care field and brings a wide range of skills to her role as a consultant. Now a Certified Content Expert of NCQA's Patient-Centered Medical Home program (PCMH CCE), her most recent contribution was the management of the Adirondack Medical Home Pilot project in which she implemented NCQA’s Patient-Centered Medical Home (PCMH) Recognition with 33 physician practices, seven private health plans, and five hospitals and health systems. In...
Read more



Ellen is a healthcare executive with more than 25 years of diversified experience in developing, training, implementing, supporting, and promoting health services strategies. Ellen has been an active NCQA surveyor since 1991 and helped to develop many of the NCQA Accreditation and Certification products. Through her hands-on and personable consulting approach, Ellen has successfully guided many organizations towards successful NCQA Health Plan Accreditation and NCQA Disease Management Accreditation and Certification. Her past experience includes development and monitoring of strategic business plans;...
Read more



Maureen has over 25 years of experience in quality, compliance, accreditation and licensing leadership roles. She has held corporate positions in national health systems where she implemented an NCQA review process that fostered collaboration, sharing, and successful NCQA surveys. She has held leadership and consulting positions in large medical centers and small regional hospitals, ambulatory care facilities and managed care organizations. Her leadership has resulted in efficient operations and positive outcomes. Maureen has been an Administrative Surveyor for the National...
Read more



Gloria is a health care professional with a strong clinical background and extensive experience in management and supervision, quality improvement, and program development.  As a consultant, Gloria has worked with health plans seeking NCQA Health Plan (HP) and Managed Behavioral Health Organization (MBHO) accreditation, as well as organizations seeking NCQA certification in credentialing. Prior to her current role, Gloria most recently served in upper management roles in quality management and improvement in managed care.  During this time, Gloria...
Read more