President, Chief Executive Officer
Ph.D., RN, CPHQ, CMCN
Terri Kapetanovic has more than 30 years of experience in healthcare quality, utilization review and case management. Prior to starting PSN, she worked as a consultant for American Accreditation Healthcare Commission/URAC in Washington, DC, as one of the Commission's accreditation reviewers. Terri traveled throughout the U.S., evaluating companies according to national accreditation standards.
Terri began her professional career as a Registered Nurse, working in hospitals and caring for adult medical surgical patients. She has held hospital administrative positions in clinical practice, staff development and quality / utilization review. Over the last 20 years, Terri has been involved in numerous professional organizations, serving in various leadership capacities, including chapters of the Case Management Society of America (CMSA), Maryland and District of Columbia Healthcare Quality associations, and was appointed by the governor to serve on the Maryland Statewide Commission on the Crisis in Nursing. She has served on the editorial board of the Journal of Healthcare Quality, has been involved as a legal nurse consultant in utilization review matters and has been a contributing author in publications of the Health Insurance of America Association. She has volunteered time serving on the alumni board of the nursing chapter of The Catholic University of America and participated in the Education Roundtable, which brings education and business together in providing information for 9th graders in Montgomery County schools.
In 2001, Terri received the prestigious Beth Lang Award in recognition of her leadership and achievements in healthcare quality management and service to the District of Columbia Association for Healthcare Quality (DCAHQ). In 2000, as reflected by Terri's leadership, PSN was named Employer of the Year by Montgomery County (MD) Business and Professional Women association, having been acknowledged for creating a work environment at PSN which recognizes the need for flexibility of work place policy, allowing employees to meet work and personal demands. Most recently in 2008, Terri was named one of Maryland's Top 100 Minority/Women Business Entrepreneurs. Terri holds a Bachelor of Science degree in nursing from DePaul University in Chicago, a Master of Science in nursing, and a Ph.D. in nursing from The Catholic University of America. She is certified by the Healthcare Quality Certification Board as a Certified Professional in Healthcare Quality (CPHQ) and as a Certified Managed Care Nurse (CMCN) by the American Board of Managed Care Nursing. Terri holds registered nurse licenses in both Maryland and the District of Columbia.